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Orders and Payment

LOCAL DELIVERY

To place an order with Klean Catalog, kindly select the correct product(s) before completing the check out process.

You shall be responsible for ensuring the accuracy of all orders. In the event that an incorrect product/size is ordered, Klean Catalog shall not be held liable to amend/cancel/combine any confirmed orders.

Kindly ensure that the shipping address provided at check out is valid and correct. Klean Catalog shall not be responsible for failed deliveries caused by the provision of incorrect/incomplete addresses. 

All orders will be dispatched from our warehouse within 3 working days from the order date (unless otherwise stated).

If you wish to modify your order or make any similarly urgent request, please email us at KleanCatalog@gmail.com as soon as possible. We process orders as quickly as possible, which means that there’s very little time to make adjustments. Once again, we unfortunately cannot guarantee these requests will always be accommodated, as we cannot make any changes once your order is shipped.

 

PREORDERS

The waiting time for preorders is 2 to 3 weeks, please only join if you are comfortable with the wait.

In cases where the preorders are delayed due to unforeseen circumstances, cancellation of orders will not be allowed. 

If other in-stock item(s) are placed together in the same order, all items will only be dispatched when the preorder item arrives.

 

PRICE

Prices displayed on our website are quoted in Singapore Dollars (SGD).

In the event that an item lists an incorrect price, Klean Catalog reserves the right to refuse or cancel any orders placed for the incorrect price, regardless of whether the order is being or had been processed. 

 

PAYMENT

We accept Visa, MasterCard, American Express and PayPal.

In the case that a refund is required, it will be processed via your original mode of payment using the selected payment gateways: PayPal or Stripe Payment.

 

DISCOUNT / PROMOTIONAL CODES

If you wish to utilise a discount code on your order, please ensure to enter and apply the code before completing the check out process. 

No refunds will be made for cases where you have failed to enter the discount code after the order has been confirmed.

Expiry dates of discount codes are strictly non-extendable.

 

CONTESTS

Entry into any contests or giveaways held by Klean Catalog is deemed acceptance of the T&Cs set out on the website.

Klean Catalog reserves the right, at any time in its sole discretion, to cancel or amend all contests held or these T&Cs at any time without prior notice.